Power BI Developer - £475 - Outside - Lincoln hybrid - 6 months

Outside IR35 | £475 per day | 6-Month Contract Hybrid: 2 days per week onsite - Lincoln

I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service / Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support service operations, leadership reporting, and KPI visibility.

The role is Outside IR35, offered on an initial 6-month contract, paying £475 per day, with 2 days per week onsite in Lincoln.

• Design and build Power BI datasets and dashboards using:
  • DAX
  • Power Query (M)
  • Star-schema data models
• Develop reporting directly from Dynamics 365 / Dataverse, including:
  • Standard and custom tables
  • Relationships and option sets
• Deliver Customer Service / Contact Centre reporting, including:
  • Cases, queues, SLAs
  • Agent performance and call statistics
• Implement robust data extraction and refresh patterns fromDataverse:
  • Power BI Dataverse connector
  • TDS endpoint
  • Synapse Link / Fabric where applicable
• Apply Row-Level Security (RLS), governance standards, and performance optimisation
• Collaborate with service and operational stakeholders to define clear KPIs, metrics, and definitions
• Ensure dashboards are accurate, usable, and aligned to operational needs

• Strong Power BI development experience (DAX, Power Query, data modelling)
• Proven experience reporting from Dynamics 365 / Dataverse
• Background in Customer Service or Contact Centre analytics
• Experience shaping and optimising data for analytical performance
• Solid understanding of Power BI security, governance, and optimisation
• Ability to work independently in a contractor environment

• Knowledge of contact centre metrics (FCR, AHT, backlog, aging)
• Broader Power Platform exposure (Power Apps, Power Automate)
• Experience with Power BI ALM / DevOps (pipelines, version control)
• Familiarity with Fabric, Synapse, or Data Lake reporting patterns

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.