Product Manager
Product Manager
Manchester (Hybrid)
Full-time, Permanent
We're looking for a Product Manager to own and evolve a newly implemented internal customer operations platform. We're looking for someone who has managed internal tools, service platforms, or CRM-style products and loves working with operational teams. You'll take ownership of a newly landed platform, shape how it evolves, and directly impact how internal teams operate every day. Big scope, high visibility, and plenty of autonomy.
If you've product-managed tools used by Customer Service / Customer Ops teams, this role is a great match.
What You'll Be Doing
- Own the roadmap for an internal customer operations platform
- Manage the relationship with the external vendor (supplier management is key!)
- Run two roadmaps:
- Vendor roadmap
- Internal configuration & optimisation roadmap
- Work closely with Customer Service leaders to understand needs
- Support internal config specialists
- Prioritise improvements, fixes, automation and enhancements
- Help embed, stabilise and continuously improve the platform
What We're Looking For
- Product Manager experience with internal tools (CRM, service platforms, workflow tools, etc.
- Strong vendor/supplier management experience
- Experience partnering with Customer Service or Operational teams
- Great stakeholder management and ability to translate operational needs into product requirements
Nice to have: Salesforce, Dynamics, Zendesk, Freshdesk, ServiceNow or similar platform exposure.
Mindset
- Delivery-focused and pragmatic
- Quick to learn new tools
- Relationship-driven with strong communication skills
- Comfortable working with operational complexity
Salary is paying up to £60,000 with bonus and further benefits. The role is on a hybrid basis with 2 days a week from the office (one of these days will be a Tuesday)
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.