Customer Systems Adoption Manager

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.

The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.

SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.

Due to the nature of the project, we would highly encourage Kuwait Nationals with the experience required for the role to apply. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer.

You will be required to pass Governmental Security Clearance and full back-ground checks to be successful in this role.

Role Overview - Customer Systems Adoption Manager

We are actively seeking a highly motivated and talented bilingual (English & Arabic) professional with a background in system-type product training or product management to join our team as a Customer Systems Adoption Manager. This role offers an exceptional opportunity to develop expertise on our proprietary system, enabling youto deliver frontline, continuous operational support to our valued customer.

As our Customer Systems Adoption Manager, you will play a pivotal role in guiding customers through system setup and utilisation, ensuring they maximise the benefits of their SRT system. Your responsibilities will include providing troubleshooting support and offering valuable insights back to our product development teams by understanding customer usage patterns and future needs, you will contribute to ongoing system enhancements, fostering a seamless user experience.

This position is ideal for a forward-thinking individual capable of comprehending complex product functionalities and thinking creatively to support and coach our customer effectively. You will work closely and continuously across various organisational levels, embodying a proactive and customer-centric approach.

Ideal candidates will have experience in IT Product Management or IT Technical Training for complex computer applications, which would be highly beneficial in this role.

Responsibilities - Customer Systems Adoption Manager (not exhaustive):

• Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes
• Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness
• Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment
• Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence
• Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams
• Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation
• Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates

Requirements - Customer Systems Adoption Manager

• Essential: Kuwait National, bilingual in English & Arabic
• Essential: Degree in IT with a qualification in Training, ideally from within the IT field
• Desirable: worked on behalf of a business delivering IT support to external customers within civil defence
• Strong interpersonal and communication abilities
• Quick learner with the ability to understand new concepts and products rapidly
• Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments
• Professional, discreet, and customer-focused demeanor
• Demonstrated curiosity with excellent problem-solving skills

Benefits

• Excellent pay
• Long term career development opportunities
• Benefits package that includes private medical care

This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply.

Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained