IT Support Technician Apprentice – SSC Laser – Hixon, ST18 0PJ – £16,500– 38hrs/w

If you're looking to start your career in IT Support, we have an exciting opportunity for an Apprentice IT Support Engineer to join our team at SSC Laser in Hixon.  

Working alongside our IT Manager, you'll provide first-line support across the business, assisting with day-to-day IT requests as well as a variety of exciting projects. 

Key responsibilities:

As part of the role, we'll support you in completing a Level 3 Information Communications Technician (ICT) Apprenticeship, providing structured training, hands-on experience and ongoing coaching to help you build a successful career in IT.  
 
Where you’ll be working:

SSC is a successful, fast-paced manufacturing business, offering laser cutting and press brake services to a range of sectors across the UK. We are always looking to innovate, invest and improve and have recently purchased a new tube laser. This combined with a strategy to deliver continuous improvement and success, means we are now looking for new talent to join our fun and friendly team.  

Our core values are at the heart of how we do business. If the following values resonate with you, then we may be a great match for one another.

We work together in the best interests of the business.  

We act with integrity.  

We respect and care about each other.

We do our best, look to improve and strive for excellence.  

We take responsibility for what we do.
 
The team you’ll be working in:

Working within the IT team, you will be an integral part of delivering a great service to internal colleagues. Besides your immediate peers, you will also work closely with all teams on a day to day basis to ensure that we deliver a great result for both the customer and our business.  
 
What you’ll be doing:

So that you can get a feel for the job, here is what you will be doing day to day:  

• Accurately log and resolve support calls from internal staff
• Escalate support calls to the IT Manager in a timely manner where required
• Liaise with external support providers
• Carry out maintenance tasks as directed by the IT Manager
• Check backups daily and resolve any issues
• Order and setup new PC’s and equipment ready for use on the company network
• Support on Company-wide IT projects  

Essential skills, characteristics and experience:

Need to know:

• Basic understanding of Windows 10 / 11 ideal
• Good general IT knowledge
• Good understanding of Microsoft Office
• Knowledge of basic networking advantageous but not essential  

Need to have:

• Keen interest in a career in IT
• Experience of working with Microsoft Office
• Drivers licence ideal due to rural location
• IT related course or subject qualification
• A good level of maths & English
• Confidence to work with a range of people at all levels
• A customer focused approach  

Need to demonstrate:

We have a number of core competencies that we believe are fundamental to both individual and business success.

The following competencies will need to be demonstrated for success:

• Being knowledgeable - knowing your stuff, with an ongoing passion to learn and develop
• Results focused - getting the job done and delivering what was promised
• Effective Team worker & Communicator - working effectively with others to achieve a common goal
• Great Organisational skills – great at managing priorities and workload
• Takes Responsibility - Self-starter who works on own initiative and takes individual responsibility
• Effective and Innovative Problem Solver - Creatively solving problems or improving what we do  

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)