Vendor Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

:
Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk, and technolog

y.
The Vendor Manager will be expected to champion continuous improvement across current vendor management processes through the effective use of Artificial Intelligence (AI), automation, and data-driven tools. The role will proactively identify opportunities to reduce manual administration, improve reporting and governance activities, enhance decision-making, and increase operational efficiency. Working with business, technology, and operational teams, the Vendor Manager will help embed AI-enabled solutions that improve productivity, accelerate outcomes, and allow teams to focus on higher-value activiti

es.
The role does not lead procurement activities but works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requireme

nts.
Why You Will Love It H

• ere!:
  Flexibility: Hybrid Work
• ModelYour Future: Professional Development Reimbursement with access to SS&C Univ
• ersityWork/Life Balance: Competitive holiday
• schemeYour Wellbeing: Competitive benefits designed to support your wel
• lbeingDiversity & Inclusion: We celebrate diversity and inclusion in everything
• we doTraining: Ongoing, hands-on training customized to your career

growth
What you will get

to do:
Vendor Relationship Ma

nagement
• Manage day-to-day relationships with key vendors and strategic service p

roviders.• Act as the primary point of contact between the organisation and assigned

vendors.• Build strong, collaborative relationships that support effective delivery and issue re

solution.• Facilitate regular vendor governance meetings and performance

reviews.• Utilise AI-enabled tools to streamline meeting preparation, action tracking, documentation, and stakeholder commun

ications.• Escalate and manage vendor-related risks, service issues, and disputes where

required.
Vendor Performance

• Oversight
  Monitor vendor performance against agreed service levels, contractual commitments, and operational ex
• pectations.Establish and maintain vendor performance reporting and service review
• processes.Leverage AI and automation tools to improve reporting efficiency, identify performance trends, and highlight potential risks or se
• rvice gaps.Support continuous improvement initiatives to enhance service quality and deliver
• y outcomes.Identify opportunities to automate recurring reporting and performance monitoring

activities.
Financi

• al Oversight
  Monitor vendor costs, invoices, and overall financial performance against contra
• cted budgets.Support budget planning and financial forecasting related to third-party servi
• ce providers.Utilise data analytics and develop AI-assisted tools to identify spend trends, cost optimisation opportunities, and invoi
• ce anomalies.Ensure vendor services deliver value for money and align with business
• expectations.Provide financial reporting and insights to senior management regarding vendor spend and

performance.
Vendor Governance and R

• isk Management
  Work with the wider business to implement and utilise AI-assisted analysis and monitoring tools to drive vendor consolidation, strategic account management, MI and reporting, risk identification and governance
• effectiveness.Support the development and maintenance of vendor governance frameworks and overs
• ight processes.Ensure vendor activities comply with contractual obligations, internal policies, and regulator
• y requirements.Work closely with risk, compliance, and operational teams to ensure appropriate ve
• ndor oversight.Use AI-assisted analysis and monitoring tools to improve risk identification, reporting, and governance
• effectiveness.Support vendor risk assessments and monitoring activiti

es as required.
Procurement and Internal Stakehol

der Coordination
• Partner closely with procurement on vendor selection, contract negotiations, and c

ontract renewals.• Provide operational insights and performance feedback to inform procu

rement decisions.• Coordinate with internal stakeholders to ensure vendor services align with operational needs and bus

iness priorities.• Support onboarding and offboarding of vendors in accordance with internal gove

rnance processes.• Identify opportunities to simplify, automate, and improve vendor management processes through the use of AI a

nd digital tools.
Wh

• at You Will Bring:
  Proven experience managing strategic vendor and third-party supplier relationships across the ful
• l vendor lifecycle.Strong track record of overseeing vendor performance, service delivery, governance, risk, and fi
• nancial management.Proven experience of implementing and utilising AI, automation, and digital tools to improve vendor consolidation, cost efficiencies, operational efficiencies and reduce manual administration.Ability to identify and implement process improvements that streamline workflows and deliver measurable
• business benefits.Practical experience leveraging Generative AI tools to enhance reporting, analysis, documentation, communication, a
• nd decision-making.Strong analytical skills with the ability to interpret performance, financial, and operational data to drive ins
• ights and outcomes.Experience using reporting, dashboarding, and business intelligence tools to support data-driv
• en decision-making.Strong commercial and financial acumen, including budgeting, forecasting, cost management, and vendo
• r value assessment.Sound understanding of vendor governance, third-party risk management, and regulatory compl
• iance requirements.Continuous improvement mindset with a passion for innovation, emerging technologies, and driving operational excellence through A I

-enabled solutions.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse

in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based

recruitment services