Practice Manager
Job summary
Job summary
As the biggest provider of GP services in the North West, we are proud to have 40+ practices all rated as Outstanding or Good by CQC.
Together with below, we offer the chance to work in an innovative environment and the security of knowing our wider SSP Health Team are always there to support you.
Excellent career progression
Enhanced benefits
Fundraising Events
Winter Awards Ceremony
Monthly PM meetings
Area Manager support/regular meetings
Head office team available for support
SSP Health Practice Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.
Main duties of the job
We are recruiting to expand our dynamic and highly motivated team of Practice Managers. You will benefit from being part of a wider team with support available from existing PMs across our sites together with an Area Manager.
The ideal candidate will have excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets in primary care. You must be highly self-motivated, organised and able to motivate your team.
The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.
You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.
About us
As the biggest provider of GP services in the North West, we are proud to have 40+ practices all rated as Outstanding or Good by CQC. We are expanding our group of practices and now have the opportunity for an experienced Manager to join our team in Carlisle.
Together with below, we offer the chance to work in an innovative environment and the security of knowing our wider SSP Health Team are always there to support you.
Job description
Job responsibilities
The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.
Personnel and training
Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.
Information technology
Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
Premises and equipment
Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
Patient services
Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.
Reviewing and updating the practices information leaflet/website, practice publicity and health education material.
Future planning
Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.
External relationships
Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies
Day to Day Duties
Leads and is responsible for completion and submission of SSP Health audit schedule
KPI Reporting
Local Standards
DES
LES
CQC compliancy
The PM will take the role of Registered Manager for CQC purposes.
Leads on the monthly checks and ongoing compliancy
Patient Surveys
F & F Tests
Annual Patient survey
Exception reporting
Low and high level exception reporting review and compliance
Important patient register
Leads on the monitoring and maintenance of the register
Training & Appraisals
Oversee Appraisals / Performance reviews
Monitoring of training for all (clinical and Admin) staff
Responsible for proposals of training requirements for staff.
Caldicott Guardian and Information Governance leads
Leads on IG Compliance, Governance & Quality
ICB attendance and compliance
PM meetings
Peer reviews
Forums
Leads on the work required for the clusters
Medicine management
PPG
Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions
Daily/Weekly tasks
Stock management and ordering on the extranet
GP Rota verification
Staff queries/Concerns
Enhanced Service Delivery
Optimise ES delivery within the practice
Manage systems to ensure processes in place
Claims
Monthly claims PH, PPA,
FFT
Quarterly claims OpenExeter/Claim form
Standards
Childhood immunisations
Minor surgery
ICB
Annual claims
Extended access
Winter pressures
Finance
Petty cash management and reconciliation
Private Income management, completion of forms and reconciliation
Recruitment and retention of staff
Staff inductions
Management and monitoring of staff training and matrix
Support/mentor of staff
Oversee and monitor/manage appointment systems
Induction of GPs
Management of GPs
Operational Management
Convene meetings/prepare agendas/distribute minutes
Ensure premises properly maintained/cleaned and equipment functioning/maintained
Practice keyholder
Oversee repeat prescribing systems
Complaints Management
Complaints management and annual analysis
SEA Management
SEA management and annual analysis
Meeting attendance
SSP Health PM meetings
Person Specification
Experience
- Experience of working in Primary Care essential.
- Experience of working in a GP Practice
Qualifications
- GCSE grade A to C in English and Maths.
- Experience of Emis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
SSP Health
Address
Braithwaite Road Surgery
36 Braithwaite Road
Lowton
WA3 2HY
United Kingdom
Employer's website
https://www.ssphealth.com/