Technical Account Manager

An enterprise-level security systems integrator is seeking an experienced Technical Account Manager to oversee a prestigious, large-scale London site. This is a key client-facing role managing a high-profile account within a complex, enterprise environment. The site is a large Lenel-based site. Formal Lenel certifications are not required, but a strong working knowledge and enterprise-level background are essential. Key Responsibilities:

• Act as the primary point of contact for building managers and key client stakeholders
• Day-to-day management of a critical enterprise account
• Lead, manage, and support a team of 6–7 on-site engineers
• Coordinate service delivery, workflow, and operational priorities
• Prepare and manage quotations for system upgrades and enhancements
• Ensure high service standards and client satisfaction
• Adapt to a diverse and evolving role within a dynamic environmentIdeal Candidate Profile:
• Proven experience in a Technical Account Manager, Service Manager, or similar role
• Background in enterprise-level security systems integration
• Strong understanding of access control systems (Lenel experience highly desirable)
• Excellent stakeholder management and communication skills
• Experience leading engineering or technical teams
• Commercial awareness, including quoting and upgrade planningThis role offers long-term stability, exposure to a flagship account, and the opportunity to work on a prestigious London site within a well-established integrator.