IT Service Apprentice
You’ll work within IT Services to gain practical experience in supporting Windows and Mac desktops and laptops, managing mobile devices, using Microsoft 365 & Entra. You'll gain an understanding of networking, cyber security, Microsoft 365 administration & managing user accounts in Active Directory.
Role
- Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
- Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
- User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
- Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
- Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
- Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training
Weekly Online delivery by Microsoft Teams through Sheffield College
The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems Administrator
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SHEFFIELD COLLEGE, THE
- Working Week
- 9am – 5pm; Mon- Fri.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 11th May 2026
- Start Date
- Wednesday, 27th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
ST LUKE'S HOSPICE
Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond