IT (Digital Support Technician) Apprentice
This apprenticeship is a genuine career-launching opportunity, a recognised qualification, and the chance to grow with us. Earn while you learn, gain real experience and a qualification alongside a professional, supportive, IT team that helps keep vital services running across our organisation.
Role
You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT:
- Providing first-line technical support to colleagues across the Trust
- Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers
- Supporting the IT helpdesk by logging, updating and resolving support tickets
- Learning how to diagnose and troubleshoot routine technical issues
- Supporting user account administration and system access requests
- Maintaining accurate IT records, documentation and asset information
- Following cyber security, data protection and information governance requirements
- Developing your knowledge of Microsoft 365, Windows devices and workplace technologies
- Applying the learning from your apprenticeship qualification in a real-world environment
- Working collaboratively with the IT team to deliver excellent customer service
Training
- An apprenticeship includes regular training with a training organisation
- At least 20% of your working hours will be spent training or studying
While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with:
- A recognised Level 3 IT qualification
- Valuable workplace experience in a professional IT environment
- Practical technical skills that employers value
- A stronger CV and clear progression opportunities within the technology sector
- Experience supporting digital systems within a large, values-led organisation
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday Shifts to be confirmed
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Saturday, 19th September 2026
- Start Date
- Monday, 12th October 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Logical
- Team working
- Non judgemental
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
ST MONICA TRUST
This apprenticeship offers a unique opportunity to see the real-world impact of your work while developing highly sought-after technical skills. You'll help support the technology that enables our colleagues to deliver exceptional services across the Trust, whilst gaining a recognised qualification and valuable industry experience.
Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.
Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more about the benefits of working with us.
This is a fantastic opportunity for someone who is enthusiastic about technology, eager to learn and ready to take the first step towards a rewarding career in IT. If you're looking to gain practical experience while earning a qualification, we'd love to hear from you