IT Apprentice (Information Technology)
We are excited to offer an opportunity for an IT Apprentice to join our vibrant Catholic secondary school. As an IT Apprentice, you will gain hands-on experience supporting the school's technology infrastructure, assisting with IT support, and ensuring our staff and students have access to reliable and efficient tech resources.
Role
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
- Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service
- Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software
- Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment
- Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed
- Assist with user account management, software installations, updates, and access control
- Help maintain and update the school’s IT inventory, tracking equipment and logging activity
- Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision
- Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours
- Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary
- Follow school IT and safeguarding policies, ensuring data security and confidentiality
GENERAL:
- Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility
- Review and develop own professional practice, undertaking training as required
- Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement
- Help foster a positive culture by upholding the vision and aims of the school
Training
Level 3 Digital Support Technician Apprenticeship Standard, St Peter’s Catholic High School.
Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects. Some valuable certifications include:
- CompTIA A+ (IT support and maintenance)
- Cisco Certified Network Associate (CCNA) (Networking)
- Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies)
- Certified Information Systems Security Professional (CISSP) (Cybersecurity)
- ITIL Foundation (IT service management)
- Google IT Support Professional Certificate (entry-level IT support skills)
- Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support Technician Apprenticeship
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- WIGAN AND LEIGH COLLEGE
- Working Week
- Term time plus 4 weeks (days/hours to be agreed for working during school holidays). Working times are flexible, but generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays. 30-min unpaid lunch break. Working from home is allowable.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th October 2025
- Start Date
- Saturday, 1st November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Math GCSE, grade 4 (Essential)
About the Employer
ST PETERS CATHOLIC HIGH SCHOOL
St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed. The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met. The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website. Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supported
- Company
- ST PETERS CATHOLIC HIGH SCHOOL
- Location
- HOWARDS LANE, ORRELL, WIGAN, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted
- Company
- ST PETERS CATHOLIC HIGH SCHOOL
- Location
- HOWARDS LANE, ORRELL, WIGAN, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted