Senior Principal Consultant – Solution Architect - Service Now

Job Title: Senior Principal Consultant – Solution Architect - Service Now

Job Type: Contract (Inside IR35)

Duration: 6 months

Job Summary:

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM).
• Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage.
• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
• ServiceNow – Certified System Administrator (CSA)
• Experience on ServiceNow – CSM would be preferred