IT Support Apprentice
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.
Role
Key Responsibilities:
- Respond to customer queries by phone and email
- Log, manage and update support tickets
- Investigate and resolve common software issues
- Help customers use Alpha Tracker and related applications
- Escalate complex issues to senior colleagues
- Test software updates and new features
- Assist with software upgrades and installations
- Create and update support documentation
- Maintain accurate customer records
- Work with the Development and Project teams
Training
You will gain practical experience in:
- IT and application support
- Software troubleshooting
- Customer service
- Microsoft SQL Server and databases
- Cloud-hosted software
- Software testing
- Cyber security
- Business communication
Information Communication Technician (ICT) Level 3 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- METAGEDU APPRENTICESHIPS LTD
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Monday, 2nd November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Analytical skills
- Logical
- Initiative
Qualifications
- Maths GCSE, grade 4-9 (Essential)
- English GCSE, grade 4-9 (Essential)
About the Employer
START TECHNOLOGY (SOFTWARE) LTD
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.