IT Support Apprentice
We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.
Role
You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.
You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.
Key Responsibilities:
- Respond to customer queries by phone and email
- Log, manage and update support tickets
- Investigate and resolve common software issues
- Help customers use Alpha Tracker and related applications
- Escalate complex issues to senior colleagues
- Test software updates and new features
- Assist with software upgrades and installations
- Create and update support documentation
- Maintain accurate customer records
- Work with the Development and Project teams
Training
You will gain practical experience in:
- IT and application support
- Software troubleshooting
- Customer service
- Microsoft SQL Server and databases
- Cloud-hosted software
- Software testing
- Cybersecurity
- Business communication
- Information Communication Technician (ICT) Level 3 qualification
A great opportunity to progress within the organisation into a full-time role.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- METAGEDU APPRENTICESHIPS LTD
- Working Week
- Monday to Friday 8:30am till 5pm
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Monday, 21st September 2026
- Start Date
- Thursday, 24th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4-9 (Essential)
- Maths GCSE, grade 4-9 (Essential)
About the Employer
START TECHNOLOGY (SOFTWARE) LTD
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.