Apprentice IT Support Technician
The IT Support Technician provides entry-level technical support to users across the organisation. The role is designed to develop core IT support skills while assisting with the day-to-day operation of IT systems, resolving basic technical issues, and delivering a positive customer support experience under guidance from senior IT staff.
Role
- Provide first-line IT support to users via phone, email, or ticketing system
- Log, track, and update support tickets, ensuring issues are prioritised appropriately
- Assist with diagnosing and resolving basic hardware, software, and connectivity issues
- Set up and configure new user equipment including laptops, desktops, monitors, and peripherals
- Support user account management tasks such as password resets and access requests
- Escalate complex or unresolved issues to senior technicians in line with procedures
- Assist with onboarding and offboarding activities, including equipment preparation and system access
- Perform routine checks, updates, and basic maintenance tasks
- Maintain accurate records of equipment and support activities
- Follow IT policies, security procedures, and data protection guidelines at all times
Training
The apprentice will attend online lessons once a week. In addition they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
There is potentially a permanet position available for the right candidate on completion of this apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday to Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 8th May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
STATIC SYSTEMS GROUP PLC
We are proud to be a British manufacturer, with a strong heritage in product design, build and installation. As technology advances, our digital solutions can help customers evolve with the ever-changing demands of the healthcare environment, preserving resources, reducing costs and improving patient care.