IT Technician Apprentice (STEP Academy Trust)

The desired candidate will provide technical and software support to a group of primary academies London with occasional visits to other STEP academies.

You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults.

In conjunction with the STEP ICT team, you will also advise on ICT Health & Safety in the academies and monitor its practice. You will be responsible for the maintaining information contained on the school website, ensuring this information is relevant and up-to-date.

STEP Academy Trust is a multi-academy trust operating a group of 20 primary schools across London and East Sussex.

Specific Duties:

• Acting as a point of contact for ICT issues
• To support the management and maintenance of the academies’ networks
• Maintenance and cleaning of computers, whiteboard and projectors
• Install and maintain software systems as required
• Stock control and upkeep of related records and inventory
• Record all procedures and processes in detail to aid staff knowledge
• Support teachers and pupils with mobile devices during lessons
• Maintain internet access, websites used and grant relevant permissions
• Maintain network, internet and email logins
• Diagnose and resolve hardware, software and end user problems
• Manage and develop use of mobile devices, including any related apps that support teaching and learning
• Application of theft deterrent markings to all existing and new equipment as necessary
• Undertake periodic safety checks on equipment and materials
• Work with teachers to ensure ICT skills are utilised across the curriculum
• Knowledge of the applications used across all year groups and within all curriculum areas
• Manage anti-virus software

The successful candidate will be required to attend training courses as appropriate, eg INSET. It is also expected that you will be able to:

• Exercise confidentiality and discretion at all times
• Work using your own initiative within school times
• Assist school staff with resources when required
• Be enthusiastic in developing own expertise and skills
• Undertake any other duties as required by the ICT team
• Undertake professional training and qualifications.

The post holder may be required to perform other than these duties given in the job description. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility. The job description is not a comprehensive statement of duties but sets out the main expectations of the Trust.

• Communication skills
• Organisation skills
• Team working
• Initiative
• Literacy and Numeracy skills
• Motivated
• Willing to learn
• Professionally develop
• Written communication skills
• Flexible and adaptable
• Creative and innovative
• Socially adept

• English and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)