Workday Support Apprentice – Steven Eagell Group – Milton Keynes, MK5 8PA – £15,600p/a – 37.5hrs/w

Working closely with the Workday Specialist and Payroll team, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.

This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.

The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.

Main Duties

• Deliver first-line support to Workday users across the business
• Assist employees with system access, navigation, and user queries
• Support troubleshooting activities for Workday and related systems
• Help maintain support documentation and user guidance materials
• Configure and maintain digital devices and user system settings where required
• Prioritise workload effectively to meet deadlines and service expectations
• Track progress of support requests and assigned tasks
• Support project activities and system updates within agreed timelines
• Demonstrate effective organisation and time management skills

Compliance & Data Management

• Follow company policies relating to data protection, confidentiality, and GDPR
• Ensure sensitive employee and payroll information is handled securely
• Understand the importance of cyber security and secure system usage
• Support compliance with internal processes and relevant legislation
• Use Microsoft Excel and reporting tools to analyse system data
• Support data validation and identify inconsistencies or trends
• Assist with reporting and data cleansing activities
• Maintain accurate records of support requests and resolutions

Systems & Continuous Improvement

• Identify opportunities to improve system processes and user experience
• Support testing of new functionality, updates, and enhancements within Workday
• Assist in streamlining processes to improve efficiency across HR and Payroll operations
• Contribute ideas for continuous improvement initiatives
• Investigate and support the resolution of system-related issues
• Assist with diagnosing user and technical problems
• Support root cause analysis activities where appropriate
• Work with internal teams and external support providers when required

Teamwork & Communication

• Work closely with the Workday Specialist, Payroll team, and wider business users
• Build positive working relationships with colleagues across departments
• Communicate technical information clearly to non-technical users
• Deliver a professional and customer-focused support service
• Log and monitor support issues accurately
• Escalate complex technical problems appropriately
• Provide updates to users on progress and resolutions
• Ensure issues are resolved within agreed service expectations

System Configuration

• Support setup and configuration of user accounts, permissions, and system access
• Assist with device and software configuration activities
• Maintain accurate records of configurations and updates
• Support users with hardware and software-related queries where required

• Communication skills
• IT skills
• Attention to detail
• Administrative skills
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)