ICT Apprentice
The purpose of this role is to provide front-line support to clients and contribute to the smooth operation of the Company’s software and internal systems. Working as part of the Support team, the role focuses on handling support queries, resolving user issues, and ensuring a positive client experience.
Role
· Act as a first point of contact for client support queries via phone, email, and ticketing systems
· Accurately log, monitor, and manage support requests through to resolution
· Liaise with clients to understand issues and provide functional support where appropriate
· Escalate technical or complex issues to development teams with clear and complete information
· Take ownership of assigned issues and follow them through to completion
· Communicate progress and updates clearly to clients and internal teams
Training
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9am-5pm
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th July 2026
- Start Date
- Monday, 10th August 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
- Initiative