IT Support Apprentice

As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s.

Role

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

Throughout the duration of the apprenticeship, you will receive training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

As an IT Service Desk Apprentice your main roles and responsibilities will include:

  • 1st line support
  • Logging calls for customers
  • Hardware builds and upgrades
  • Hardware and Software troubleshooting
  • Active Directory administration (creating accounts and email addresses, etc.)

Training

Potential full-time position upon successful completion of the apprenticeship programme.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
LIFETIME TRAINING GROUP LIMITED
Working Week
Monday to Friday, 08:30 - 17:00.
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Friday, 1st August 2025
Start Date
Friday, 8th August 2025

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working

Qualifications

  • English GCSE, grade C/4 (Desired)
  • IT or Digital Related Qualification GCSE, grade C/4 (Desired)
  • Maths GCSE, grade C/4 (Desired)

About the Employer

STORM TECHNOLOGIES LIMITED
Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.
Company
STORM TECHNOLOGIES LIMITED
Location
2 The Boulevard Blackmoor Lane, Croxley Business Park, Watford, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Company
STORM TECHNOLOGIES LIMITED
Location
2 The Boulevard Blackmoor Lane, Croxley Business Park, Watford, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted