IT Support Apprentice

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

Throughout the duration of the apprenticeship, you will receive training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

As an IT Service Desk Apprentice your main roles and responsibilities will include:

• 1st line support
• Logging calls for customers
• Hardware builds and upgrades
• Hardware and Software troubleshooting
• Active Directory administration (creating accounts and email addresses, etc.)

• Communication skills
• IT skills
• Customer care skills
• Team working

• English GCSE, grade C/4 (Desired)
• IT or Digital Related Qualification GCSE, grade C/4 (Desired)
• Maths GCSE, grade C/4 (Desired)