Service Support Specialist

Are you looking to leave Retail or Hospitality for a stable office career? Do you want a professional job, but prefer late starts or evening shifts?

We are looking for detail-oriented individuals to join a world-leading global organization as Service Support Specialist. This is the perfect opportunity to pivot into a professional environment.

The Best Part? This is NOT a call centre role. You will be working "behind the scenes" in a central support team, managing data, processes, and emails—no cold calling or constant phone work involved.

The Role & Your Future We provide full training. We don't expect you to know our systems (ServiceNow/SharePoint) on day one; we expect you to have the right attitude. You will gain highly transferable skills in global operations, compliance, and data management.

Day-to-Day Responsibilities:

• Data & Process Management: accurately validating operational data and ensuring compliance.
• Business Support: Acting as the email point of contact for internal teams and contractors.
• Onboarding Coordination: Managing the administrative lifecycle of contractors (paperwork, extensions, and offboarding).
• Problem Solving: Investigating complex issues and finding solutions for stakeholders.

What We Are Looking For: You don't need previous office experience. We are looking for transferrable skills often found in Retail, Banking, Hospitality, or Logistics:

• Attention to Detail: You care about accuracy and getting things right.
• Reliability: You are organized and take ownership of your work.
• Communication: You have strong written English (for emails) and clear verbal communication.
• Tech Savvy: You are comfortable learning new software and using computers.

Why Join Us?

• Career Progression: Real opportunities to move up within a global business.
• Supportive Culture: A collaborative team that values curiosity.
• Stable Environment: A permanent role with consistent hours.

Next Steps If you are ready to launch your career in Operations and Administration, please apply with your CV. We are interviewing immediately!

Benefits:

• Bereavement leave
• Canteen
• Company events
• Employee discount
• Employee stock purchase plan
• Enhanced maternity leave
• Flexitime
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Store discount
• Work from home

Application question(s):

• What are your annual base salary expectations?
• Are you open to working afternoon/evening hours remotely?
• This role is remote, however we require candidates to live within commuting distance of Glasgow City Centre and attend an in-person training period for 6 weeks, are you able to do this?

Work authorisation:

• United Kingdom (required)