Service Support Specialist

Service Support Specialist (DUTCH OR GERMAN SPEAKERS)

Location: Glasgow (Hybrid – 2/3 days in-office)

Contract: Full-time (Standard) AND (Evening roles available)

Salary: £28,000–£29,000 + Benefits and Bonus

Work Pattern: Full-time (standard hours)

Build Your Career in Global Operations – Full Training Provided

We are hiring for a central support team within a world-leading global organisation.

This is the ideal role for a smart, organised, and detail-oriented person who loves solving problems. You might be working in retail, hospitality, or any customer-facing role right now and be looking for a change—we provide comprehensive training to help you pivot into a stable, professional career.

Please note: This is not a call centre role. You will be the “behind-the-scenes” expert, ensuring all our internal and external processes run smoothly.

Key Language Requirement

To support our European operations, fluency in German and/or Dutch (written and spoken) is essential. You will handle queries and documentation in these languages, ensuring clear and accurate communication with stakeholders.

What's in it for You?

• Full Training: We will teach you everything you need to know about our systems and processes.
• True Flexibility: Hybrid working and part-time evening shifts available.
• A Supportive Team: Join a collaborative, high-performing team that values curiosity and teamwork.
• Career Development: Gain highly transferable skills in operations, data management, compliance, and systems (like ServiceNow and SharePoint).

Your Key Responsibilities

• Process Coordination: Manage and validate crucial operational data, ensuring 100% accuracy and compliance.
• Stakeholder Support: Act as a key point of contact for internal teams and external contractors, resolving queries via email and service desk systems—in English and German/Dutch.
• Lifecycle Management: Support the full lifecycle of our contractors, from onboarding and documentation to extensions and offboarding.
• Problem Solving: Investigate and resolve complex operational issues, escalating when necessary while maintaining excellent service.
• Continuous Improvement: Help update our knowledge base and suggest ways to make our processes even better.

What You Bring to the Team

• Essential: Fluency in German and/or Dutch, plus strong English skills.
• Essential: Strong attention to detail and excellent written communication.
• Essential: A proactive mindset and problem-solving ability.
• Desirable: Experience in customer-facing roles (retail, hospitality, contact centre) or admin experience.
• Desirable: Familiarity with workflow systems or onboarding software (e.g., ServiceNow) is a bonus.

If you feel this could be the right fit for you, please get in touch today.