L3 ICT Support Apprentice
As an IT Support Technician, you’ll enjoy a varied and rewarding role where no two days are the same. You’ll receive ongoing training, develop valuable skills, and contribute to a supportive team that values growth, collaboration, and innovation.
Role
- Main Duties and Responsibilities:
Assist in creating a structured approach to rolling out new hardware and software - Install new software and hardware and ensure the latest software upgrades are implemented
- Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint Manager.
- Maintain cloud user identities in Azure / Entra ID
- Provision devices with operating systems, software and configuration profiles via the cloud.
- Set up equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly
- Deliver hardware and resources to work areas and classrooms as required
- Implement specialist safeguarding software across all designated devices
- Perform basic server diagnostic routines
- Assist in implementing network policies for staff and students
- Assist in creating and maintaining user accounts and mailboxes
- Perform checks to ensure Wi-Fi connectivity is maintained
- Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed
- Ensure server backup policies are working and maintained
- Support staff and students with the use of new and existing Technologies
- Detect, diagnose and resolve PC, printer and peripheral device faults
- Assist in planning and implementing changes to elements of the ICT service as required
- Maintain an up-to-date inventory of ICT software, hardware and licences
- Support online examinations and tests as required
Training
Training schedule has yet to be agreed. Details will be made available at a later date.
Upon successful completion of the apprenticeship, there may be opportunities to progress into more advanced roles within IT support or related areas. This could involve taking on more responsibility, working with different technologies, or exploring new areas within the IT field. Further training and qualifications may support future development, depending on individual interests and business needs.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- THE S&A TRANSFORM GROUP LIMITED
- Working Week
- Monday-Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th June 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- IT skills
- Team working
- Drivers License
About the Employer
SUMMIT LEARNING TRUST
A multi-academy trust in Birmingham and Solihull supporting over 8,000 learners from early years to post-16. Focused on delivering high-quality education and making a positive impact in the community.
- Company
- SUMMIT LEARNING TRUST
- Location
- Widney Manor Road, Solihull, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,237.86 a year
- Posted
- Company
- SUMMIT LEARNING TRUST
- Location
- Widney Manor Road, Solihull, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,237.86 a year
- Posted