Key Account Manager UK&Ireland

About Sunmi:

As a high-tech Unicorn company, SUNMI Group is a global leader in the innovation of intelligent hardware for businesses. Specializing in the Internet of Things (IoT), Sunmi provides cutting-edge, integrated software and hardware solutions designed to empower businesses with real-time IoT capabilities. Our goal is to transform traditional stores into smart businesses, offering a comprehensive ecosystem of intelligent devices and solutions that enhance business operations.

Founded in 2014, Sunmi is valued at over $1 billion as of 2019. With major investors like Alibaba Ant Financial and Xiaomi, we continue to grow and innovate on a global scale. Join us in shaping the future of business technology!

Mission

• Drive SUNMI’s commercial growth across the UK & Ireland region, with primary focus on the UK and Ireland.
• Develop and manage strategic key accounts including banks, payment partners and enterprise clients.
• Execute SUNMI’s regional commercial strategy to achieve revenue, margin, and market expansion targets.
• Strengthen SUNMI’s brand presence, products, and solutions while ensuring high levels of customer satisfaction.
• Collaborate closely with the Europe team and internal stakeholders to support sustainable market development.

Role & Responsibilities:

Key Account Management

• Own and develop end-to-end commercial relationships with key accounts, including banks, payment platforms, ISVs, and strategic partners.
• Engage with senior stakeholders to understand business needs and deliver tailored solutions.
• Build and execute strategic account plans, generate pipeline, and secure long-term partnerships.

Business Development

• Identify and develop new business opportunities across the UK & Ireland, with strong focus on the payments and key accounts ecosystems.
• Expand into new verticals such as banking, logistics, and hospitality.

Commercial Execution

• Deliver against revenue and margin targets aligned with SUNMI’s regional objectives.
• Drive forecast accuracy, manage deal structuring, pricing negotiations, and business reviews.
• Monitor the competitive landscape to identify risks, opportunities, and potential partnerships.

Cross-Functional Collaboration

• Work closely with European Sales, Marketing, Product, and Service teams to ensure customer success.
• Coordinate with HQ on product requirements, certifications, and local market adaptations.
• Contribute insights to support regional marketing initiatives and campaigns.

Customer Satisfaction & Support

• Ensure a high level of customer satisfaction by coordinating internal resources across technical, support, and service functions.
• Proactively manage escalations, operational issues, and project deployments.
• Build strong, long-term relationships and help customers maximize value from SUNMI solutions.

Market Intelligence

• Monitor and analyse market trends, regulatory developments, and competitor activity across the UK & Ireland.
• Share actionable insights with the Europe team to refine strategy and product positioning.

Brand Representation

• Represent SUNMI in customer engagements, industry events, and trade fairs across the region.
• Promote SUNMI’s technology, innovation, and brand positioning in the market.