ICT Apprenticeship

We're looking for a motivated ICT Apprentice to join our dynamic support team. This is a fantastic opportunity for someone passionate about IT to gain hands-on experience, learn from industry professionals, and build a strong foundation in the world of tech support.

• Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
• Monitoring and updating the service desk ticket system
• Diagnosing issues and performing first time fixes where possible
• Managing fixes and repairs/replacements for faulty IT equipment
• Advising customers appropriately and communicating regularly regarding open tickets
• Working with 2nd and 3rd line support teams to deliver support to customers
• Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
• Administration of Active Directory, Exchange, Microsoft365

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Desire to learn new skills