Information Communications Technician Apprentice
Supportwise have an exciting new opportunity for a 1st Line IT Support Technician to extend our capacity and work closely with the team.
Reporting directly to the Head of Support, the successful candidate will be responsible for providing a quality level of support for our clients, as you assist with day-to-day remote IT user issues.
Role
- Answer incoming support calls, providing a friendly and helpful first point of contact.
- Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly.
- Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date.
- Providing excellent customer service from start to finish.
- Configuring wireless controllers and access points to deploy our solutions.
- Update and manage documentation in line with company requirements.
- Assessing issues quickly, taking appropriate action to escalate when required.
- Providing new hardware installs (where appropriate)
- Maintenance of IT equipment i.e syncing printers, hardware repairs.
- Microsoft Windows Desktop Support.
- Active directory – change passwords, update settings, create and delete users.
- Excellent written and verbal communication skills.
- Strong ability to self-learn and progress.
- Approachable with good people skills.
Training
Level 3 Information Communications Technician
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CIRENCESTER COLLEGE
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 30th April 2026
- Start Date
- Monday, 25th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade C (Essential)
- Maths GCSE, grade C (Essential)
About the Employer
SUPPORTWISE IT SERVICES LTD
Supportwise IT Services are a small but growing IT business focused on delivering excellent uptime and performance, as well as mitigating security risks.
We work with businesses of all sizes but with a focus on SMBs and SME’s, with an aim to cultivate long-term relationships with clients, built on mutual respect and support.
We are an inclusive and hardworking team who offer an exciting, fast paced, and supportive work culture. Our aim is for staff to be enthusiastic, to enjoy and to really take pleasure in their work, and we are looking for someone who also appreciates such qualities to join our team.