Property Manager

Overall Job Purpose

Specific responsibility for the day to day management of approx. 75-100 managed properties, and terminations of all tenancies. Management of tenant deposit returns.

Hours: Monday to Friday 9.00am-5.00pm

Based in Wimbledon Park office

Main duties and responsibilities:

Property Management:

• Dealing with day to day property maintenance issues reported by tenants and communicating with contractors and landlords as necessary
• Managing and prioritising the progress of the maintenance issues identified and seeing them through to completion
• To liaise with clients, tenants and contractors on maintenance and other property related issues
• As required carrying out pre and post tenancy visits to identify maintenance issues and provide proposals for works
• Arranging and overseeing pre and post tenancy works
• Manage and communicate works identified in mid term inspection reports
• Change utilities in and out of tenant and landlord names after check in and check out
• Scheduling of check out reports
• Reviewing check out reports for managed properties and communicate with landlords and tenants on deductions and returns within the deposit timeframe
• Processing rent collection and let only deposit returns via the deposit scheme
• Checking of contractor invoices ensuring works are carried out to a satisfactory standard
• Management of computer data, logging of all maintenance jobs, keeping property information up to date on system
• Carry out termination procedures for all properties should the tenants/landlords terminate their tenancy
• Assisting and advising new landlords

Critical success factors:

• Able to communicate effectively and efficiently with all Landlord and Tenant enquiries
• Respond to enquiries and queries within an agreed timeframe
• Maximise all cross selling opportunities within Company
• Ensuring an excellent level of customer service is provided
• Ability to form successful partnerships with Landlords, tenants, colleagues and relevant third parties.

Job holder attributes:

• Attention to detail, organised problem solver able to work on own initiative and prioritise
• Relevant property management experience required
• PC literate, proficient in basic Outlook packages

General

All employees are expected to:

• Undertake any other tasks, which may reasonably be requested from time to time by the business
• Act with integrity at all times
• Ensure that principles of quality are embodied into all areas of work
• Show commitment to continuous personal learning and development
• Comply with all Health and Safety, Environmental issues and any other statutory or regulatory requirements
• Always act with the best interest of the business in mind
• Safeguard all Company property, confidential information or privileged knowledge relating to work

This job description is neither exclusive nor exhaustive and the post holder may be required to carry out duties other than those listed, which are within their capabilities, from time to time. The job description may require alteration within time. Changes to the job will be carried out after consultation with the post holder.