IT SUPPORT TECHNICIAN APPRENTICESHIP
Role
We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
Your main roles and responsibilities will include:
• Managing all incidents and IT support requests from receipt to resolution & closure
• Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
• Keeping accurate records of all site information using IT service management tools
• Providing excellence customer service to end users, such as staff & students
• Ensuring service level agreements are met
• Promptly completing any admin paperwork/documentation.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Training
Information communications technician- Level 3 Standard qualification.
CORE MODULES: The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
-Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
-Introduction to Networking & Cloud Services- an introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
- Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
On successful completion of the apprenticeship there may be the opportunity to work up as the company continues to expand. They have a number of previous apprentices who have progressed to 2nd line support/team leaders/account managers, so there is plenty of opportunity to experience other aspects of the industry.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE IT SKILLS MANAGEMENT COMPANY LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 17 Months
- Positions Available
- 1
- Closing Date
- Saturday, 11th May 2024
- Start Date
- Sunday, 26th May 2024
Desired Skills
- Attention to detail
- Communication skills
- IT skills
Qualifications
- English and Maths GCSE or equivalent, grade 4 (Desired)
About the Employer
- Company
- SWEETHAVEN COMPUTERS LIMITED
- Location
- Trehaven Parade, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,350.00
- Posted
- Company
- SWEETHAVEN COMPUTERS LIMITED
- Location
- Trehaven Parade, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,350.00
- Posted