Apprentice Administrator

The primary purpose of this position is to support the administrative function of the operations team. The Apprentice Administrator will work alongside operations management and the wider operations team. 

Most duties will be completed via the company’s customer management system (CRM).

Key Responsibilities:

• Goods In/Goods Out- make sure systems are updated and items are correctly allocated to the storage location.
• Organise the collection and delivery of repairs to TRG Poland and Manufacturer repair facilities.
• Coordinate customs information and dispatch documentation of customer property to repair centres across the UK and Europe.
• Raise new work tickets on internal and external systems and portals
• Compile the final dispatch of repaired customer equipment to the nominated delivery location
• Periodic audit of customer stock in line with accuracy KPI’s
• Work to agreed timescales for all activities – ensuring all customer agreements and procedures are followed
• Use the internal CRM system to ensure stock visibility is accurate at all times
• Support the operational team to meet customer requirements
• Pick devices and accessories in line with customer requirements
• Follow health and safety procedures, including the use of PPE where required
• Any other task as reasonably requested by management

Knowledge, skills, and experience required for an IT literate with experience in using Microsoft Office applications.

Knowledge, skills, and experience required for the role:

• IT literate with experience of using Microsoft Office applications
• Strong Communication skills
• Willingness to learn and adapt to change
  Self-motivated with the ability to work alone or as part of a team.
• Ability to multitask throughout the working day
• Able to work to deadlines and standards as agreed with our customers

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• English GCSE, grade 4/C Or above (Essential)
• Maths GCSE, grade 4/C Or above (Essential)