Support Team Apprentice
CDD Services is looking for an apprentice to assist the Support Team in a range of duties. The procurement function performs an essential role and this exciting opportunity could offer you a real chance to make a difference to the service and a career start within procurement.
Role
Main duties of the job:
- Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
- To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
- To facilitate product returns, credits, invoice queries and carriage charges.
- The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
- Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
- Works within standard operating procedures/work instructions and relevant Policies and Procedures.
- Works closely with all procurement, purchasing and materials management staff within CDD Services.
Training
Training will take place in the workplace.
On successful completion of the apprenticeship, a position will be available within the organisation subject to performance.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- DERWENTSIDE COLLEGE
- Working Week
- Hours – 37.5 pw. Flexible Working arrangements. Days and times to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 5th March 2026
- Start Date
- Monday, 13th April 2026
Desired Skills
- IT skills
- Administrative skills
Qualifications
- Maths and English GCSE, grade A*-C/9-4 or equivalent (Essential)
About the Employer
SYNCHRONICITY CARE LTD.
CDD Services provides procurement services and systems to a number of NHS organisations including County Durham and Darlington NHS Foundation Trust. CDD Services Systems Support Team is responsible for the provision of an effective, efficient and professional procurement system and information service to all stakeholder organisations.