Functional CAD Specialist

Location : Cleckheaton (20 minutes from Leeds, UK) – 2 days remote work

Contract : Permanent (CDI equivalent)

Start date : As soon as possible

Travel : Occasional travel depending on business needs

About the Company

SYSTEL SAS is a software company specializing in telecommunications solutions. Innovative and fast-growing, with over €16M in revenue and 115 employees, the company supports its clients in modernizing their infrastructure and implementing high-performance technological solutions.

SYSTEL SAS also has two sister companies in France, JANUA and SEMANTIC EXPERTS (publisher of the JAGUARDS software), with a combined revenue of €2M and 15 employees.

In addition, SYSTEL has a UK subsidiary, SYSTEL UK, with €1.5M in revenue and 7 employees.

As part of our continued growth, we are looking for a Functional CAD Specialist to support our customers and contribute to service excellence.

Responsibilities

As a Functional CAD Specialist, you will act as a key interface between customers, technical teams, and product teams.

Functional Support & Incident Management

• Analyse and qualify functional incidents
• Identify root causes and propose appropriate solutions
• Support users in resolving issues
• Escalate complex incidents when necessary

Customer Support & Configuration

• Assist users in configuring the START solution
• Translate business needs into functional configurations
• Advise on best practices

Training & Documentation

• Design and deliver training sessions (remote and on-site)
• Adapt training content to different user profiles
• Produce user guides and procedures

Continuous Improvement

• Identify recurring issues
• Propose product and process improvements
• Contribute to service optimisation initiatives

Profile

Education & Experience

• Bachelor’s or Master’s degree (or equivalent)
• Minimum 2 years of experience in a critical operational environment
• Experience with CAD or operational management systems is a plus

Technical Skills

• Strong understanding of operational workflows
• Good knowledge of Windows environments
• SQL knowledge is a plus
• Ability to analyse and resolve incidents
• Experience with system configuration
• Training and documentation skills

Soft Skills

• Excellent communication and customer-facing skills
• Analytical and structured mindset
• Ability to work in sensitive operational environments
• Autonomous with strong team spirit
• Organised with good prioritisation skills
• Curious and interested in technology

What We Offer

• A stimulating environment at the heart of critical systems
• High-impact projects (public safety, emergency management)
• Close collaboration with technical and product experts
• Opportunities for professional development
• Continuous training
• A role with strong customer interaction