IT Support Apprentice
We’ve been doing our apprenticeships for 20 years this year and we’ve always offered on-going roles to those that complete their apprenticeships with us, so we think it’s a very good opportunity for a bright spark who wants to get into the IT support industry!
Role
- Proactively and reactively deliver first line helpdesk and technical support as required to our clients
- Administer service tickets for the service desk, creating new tickets, updating and closing tickets
- Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided
- Carry out client visits when required (and appropriate)
- Maintain and update internal client documentation and database systems as required for our clients and the engineering team
- Ensure client satisfaction is achieved and maintained
- Be aware of commercial opportunities with existing and prospective clients
- Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
- May lead to permanent employment for the right candidate on completion of the apprenticeship
- Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years
- Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 8:30am - 5:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 19th May 2026
- Start Date
- Tuesday, 26th May 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)