Data Officer

Data Officer, Bridgend (Hybrid) | £33,144 – £34,434 + Civil Service Pension

The Public Services Ombudsman for Wales in Bridgend is looking to recruit a Data Officer to join a busy operational team supporting 80 staff, the majority of whom are caseworkers. This is a role with genuine progression, starting in a hands-on reporting and data quality capacity today, with a clear roadmap toward a modern data stack (SQL, Power BI, Azure Data Lake, Power Automate and Copilot).

The role

• You'll be the go-to person for reporting and data integrity across a large and complex case management system (100+ tables, 7GB of data)
• Building, maintaining and improving reports - moving the team away from Excel generated outputs toward more flexible, insight-driven reporting
• Working extensively in Excel (VLOOKUPs, IF statements, reconciliation, QA)
• Testing how data flows through the system, tracing cause and effect, identifying where data breaks down and documenting findings
• Supporting communications teams with open-source information outputs
• Producing clear documentation to support governance and continuity

The potential future of this role

• The organisation is investing in its data capability, and this role will grow with it.
• Power BI dashboard development and trend analysis
• SQL, raw CSV and Azure Data Lake work
• Automation through Power Automate, low-code tools and Copilot

Essential

• Strong Analytical skills: a strong ability to interpret complex datasets and turn them into actional insights
• Strong MS Office skills, specifically Excel
• Strong knowledge of SQL query language and SQL data structures
• Confident with BI tools such as PowerBI, SSRS or similar tools
• An ability to think logically and to demonstrate good problem-solving skills.
• A good understanding of information security and Cyber awareness

Desirable

• Experience using Power Automate or other low-code tools
• Familiarity with Automation and AI principles
• Experience using Microsoft CoPilot
• Experience working with case management systems

Renumeration

Salary: £33,144 – £34,434 (pay award pending)

Pension: Civil Service pension scheme

Holiday: 32 days + bank holidays

Hours: 37 per week, full flexitime (1.5 flexi days available per month)

Location: Bridgend — 1–2 days in office, otherwise fully flexible

Health cash plan

This will suit someone who values stability, balance and meaningful work, perhaps stepping out of a fast-paced private sector role, or an analyst ready to take on more ownership in a supportive environment. The total package (pension, leave, flex) is genuinely strong, and you'll have a clear runway to develop modern data skills on the job.