Digital & CRM Support Officer

Digital & CRM Support Officer
 
I am very proud to be working with a truly fantastic organisation that helps local businesses belong, connect, and grow and has been doing so for well over 100 years.

If you're someone who thrives on innovation, teamwork, and making a real difference, you'll fit right in.

• Hanley 
• Fulltime; Monday- Friday
• 9am - 5pm
• Driver's licence and own vehicle required 

The Role
 
As the Digital & CRM Support Officer, you will play a key role in maintaining and developing the organisations CRM system and supporting wider digital systems.
 
You'll be a go-to expert for CRM management, data quality, and system optimisation, ensuring our staff and members enjoy a seamless digital experience. Alongside CRM work, you'll provide essential IT coordination and first-line technical support across the organisation.
 
Key Responsibilities include:
 

• Manage day-to-day operations of the CRM, including administration behind user accounts, access levels, and permissions.
• Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality.
• Create insightful reports and dashboards for management and departmental use.
• Assist with automation and process improvement.
• Produce short "how-to" guides and support staff with CRM and system use
• Support with system development, testing and implementing new features or integrations.
• Liaise with external IT support; resolve user issues (passwords, printers, M365, connectivity, etc.).
• Onboarding and setting up new staff accounts, devices, and permissions; maintain asset registers and hardware stock.
• Help with digital events, by providing on-site assistance with AV setup, screensharing, and webinar technology.
• Promote good digital security practices and support phishing awareness campaigns.
• Provide cover for the Team Leader during absences and support the wider team as needed.

Requirements
 
To be successfully considered for thCRm & Digital Support Officer position who enjoys solving problems, improving systems, and helping colleagues get the best from technology: this is a varied and hands-on role. As the CRM & Digital Support Officer, you will bring strong digital and CRM experience, a proactive mindset, and a passion for supporting people with technology.
 
You'll be confident working both independently and collaboratively in a busy, fast-paced environment.
 
You will have:

• Minimum 3 GCSEs (or equivalent), including English and Maths
• Proven experience administering CRM systems
• Experience providing first-line IT support (Windows / Microsoft 365)
• Strong data accuracy and Excel skills
• Excellent communication, organisation, and problem-solving abilities
• A professional, friendly, and customer-focused approach
• Ability to prioritise workloads and meet deadlines
• Flexible and adaptable; willing to occasionally work evenings/weekends for events

Additional Information: 

• Company pension
• Cycle to work scheme
• Flexitime
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time

 
You'll be joining a forward-thinking, values-driven organisation that genuinely cares about its people and community. Expect variety, professional development, and the chance to make a real impact.
 
To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.
 
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you regarding any other suitable vacancies.