Associate Web Experience Manager
We’re looking for an Associate Web Experience Manager to help shape, deliver, and optimise the experience across Sage.com , one of our most important global digital touchpoints. You’ll play a key role in ensuring that our website not only looks great but performs brilliantly, driving engagement, efficiency, and growth.
This is a hands-on role where you’ll combine your technical, analytical, and creative skills to enhance how customers experience Sage online. Collaborating with cross-functional teams across digital delivery, design, eCommerce, and marketing, you’ll help deliver high-quality, insight-led web experiences that align with business goals and customer needs.
Location - Hybrid, 3 days per week in the Newcastle office.
What Will I Be Doing?
As Web Experience Manager, you’ll be responsible for maintaining and improving the quality, performance, and innovation of our global website. You’ll:
- Lead the effective use of Sitecore, working closely with design and technical teams to ensure the platform is used to its full potential.
- Support the digital tools strategy, using technologies like Content Square and Siteimprove to enhance user experience and streamline workflows.
- Analyse performance data and share insights that inform business decisions and continuous improvement.
- Collaborate with cross-functional stakeholders to align web initiatives with strategic goals and marketing priorities.
- Apply digital marketing principles to ensure campaigns are effectively executed and web content supports SEO and performance outcomes.
- Support content creators in maintaining brand consistency and tone of voice across all digital experiences.
- Partner with eCommerce teams to deliver and optimise promotional activities in line with commercial targets.
- Maintain quality assurance (QA) best practices, ensuring smooth platform updates and excellent user experience.
- Stay ahead of the curve on AI innovations, exploring practical ways to enhance content creation and efficiency.
- Contribute to process improvement, documentation, and team collaboration within the Digital Delivery and Design function.
What We’re Looking For?
You’re a web professional with a passion for creating seamless, data-driven digital experiences. You thrive at the intersection of technology, design, and marketing, and know how to bring these elements together to deliver impact.
We’re looking for someone who:
- Has experience managing enterprise-level websites, ideally using Sitecore.
- Possesses strong analytical skills and proficiency with web analytics and insight tools.
- Communicates proactively and works well across functions and regions.
- Understands digital marketing principles and how they drive web performance.
- Has experience with eCommerce strategy and promotional planning.
- Understands QA processes and web development lifecycles.
- Is skilled at identifying inefficiencies and recommending improvements.
Your benefits (Only Applicable for UK Based Roles)
Benefits video –
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working