Presales Solutions Consultant

About the Role

You will work with enterprise prospects to understand complex business and tax compliance challenges, translate those requirements into technical solutions, and demonstrate how client’s platform can address them. This is a highly consultative, customer-facing role combining technical discovery, solution design, API integrations, product demonstrations and pre-sales engineering. The ideal candidate will be comfortable working with complex SaaS products, APIs and enterprise environments, while also being able to communicate technical concepts clearly to both technical and non-technical stakeholders.

Responsibilities

• As a Solutions Engineer, you will:
• Partner with Sales to lead technical discovery, scoping and solution design for enterprise prospects.
• Understand customer requirements, technical environments and business challenges and translate them into appropriate solutions.
• Create and deliver compelling product demonstrations and technical presentations to prospective and existing customers.
• Lead technical conversations around API integrations, technical requirements, gap analysis and implementation planning.
• Work extensively with REST APIs, JSON, API documentation and SQL.
• Become a deep technical expert across Fonoa’s API suite, including Lookup, Tax, Returns, Data Sharing and E-Invoicing.
• Explain complex technical concepts clearly to technical and non-technical stakeholders.
• Identify technical gaps and work with internal product and engineering teams to determine appropriate solutions.
• Act as a strong customer advocate and provide feedback that helps shape future product improvements.
• Support customers with technical questions and issues during the pre-sales process.
• Ensure a smooth and effective handoff from pre-sales to implementation.
• Work collaboratively across Sales, Product, Engineering and Implementation teams to deliver successful customer outcomes.

Qualifications

• 4+ years of experience in Solutions Engineering, Sales Engineering, Pre-Sales Engineering, Technical Consulting or a similar customer-facing technical role.

Required Skills

• Strong experience working with enterprise SaaS products.
• Hands-on understanding of REST APIs, JSON, API integrations and API documentation.
• Working knowledge of SQL.
• Experience supporting complex technical sales cycles and enterprise customers.
• Strong discovery and solution-design skills.
• Experience delivering technical product demonstrations and presentations.
• The ability to understand complex customer environments and translate requirements into practical technical solutions.
• Excellent communication skills, with the ability to explain technical concepts to both technical and business audiences.
• A commercially minded approach and the ability to work closely with Sales to progress opportunities.
• Confidence engaging with senior stakeholders and technical decision-makers.