Customer Support Representative (Poole)

We're Hiring: Customer Support Agent (On behalf of our client)

Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?

We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.

What You’ll Do

As a key member of the support team, you'll:

• Respond to inbound support tickets via phone and email
• Log and manage requests using internal systems, prioritising and escalating as needed
• Investigate technical issues, provide timely resolutions, and maintain SLA standards
• Support system configuration changes and guide clients on best practices
• Collaborate across internal departments to ensure efficient problem-solving
• Contribute to user documentation, knowledge sharing, and service improvements

What You’ll Bring

• Previous experience in a customer support environment (ideally within finance software)
• Excellent written and verbal communication skills
• Confidence when interacting with clients at various levels
• Strong time management and organisational skills
• A calm, professional approach under pressure
• Technical proficiency, especially in MS Office (Excel in particular)
• A collaborative mindset with a self-starting attitude

Bonus Points If You:

• Enjoy learning and sharing product knowledge
• Are comfortable working occasional shifts or public holidays
• Want to grow in a supportive, team-oriented environment

Why Join?

• Work alongside passionate professionals
• Contribute to impactful, real-world solutions
• Be part of a culture that values learning, growth, and innovation

Interested?

Apply now or reach out to us directly for a confidential chat.