3rd Line Support Engineer - Google Workspace

Job Description
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

We're hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment.

This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits.

Salary: £45,000-£50,000 + bonus + benefits (DOE)Location: Central London (Hybrid - Tues-Thurs onsite)Clearance: SC Cleared or willing to undergo clearance

The Role

You'll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment.

Key ResponsibilitiesGoogle Workspace Support (Core Focus)

• Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)
• Troubleshoot complex user, permission, integration, routing, and security issues
• Manage and optimise the Google Admin Console
• Configure compliance, security settings, SSO, and MDM integrations
• Monitor system health and implement corrective actions

End User & Device Support

• Support Mac (70%) and PC (30%) environments (OS & iOS included)
• Install, configure and maintain laptops, workstations, printers, and mobile devices
• Perform patching, system updates, and proactive endpoint maintenance
• Support AV conferencing equipment (Logitech & Yealink)

Incident & Service Management

• Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.)
• Escalate complex issues appropriately while maintaining ownership
• Ensure full documentation and high user satisfaction before closure
• Create and maintain knowledge base articles

Software & Access Management

• Manage user provisioning, permissions and group policies
• Oversee software deployment, upgrades, patching and licence compliance
• Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools

Network & Connectivity

• Troubleshoot LAN, Wi-Fi, VPN and remote access issues
• Support remote workers with secure access setup
• Assist with cloud-based infrastructure (PaaS & IaaS environments) xkybehq

Required Experience

• Proven L3 Google Workspace administration experience in a corporate environment
• Strong expertise in Google Admin Console, security and user management
• Google Workspace Administrator Certification (Associate Level)
• Salesforce Certified Slack Administrator
• Airtable Administrator Certification
• Strong Mac & PC support experience
• Experience with SSO, identity management and MDM solutions
• Knowledge of ITIL and ticketing systems
• Excellent troubleshooting and communication skills

Nice to Have

• Scripting experience (Google Apps Script, PowerShell or Python)
• M365 administration experience

*Rates depend on experience and client requirements