Data Engineer - Value & Analytics
Data Engineer - Value & Analytics
Location: London or Edinburgh
Working pattern: Hybrid working
Start date: ASAP
Employment type: Permanent
Salary: £31,000 - £34,000 (+ £3,300 London Weighting)
Level: Mid-Level
The Opportunity
A leading international organisation specialising in education, cultural relations and global collaboration is looking for a Data Engineer to join its Value and Analytics function.
You will use data to improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes.
This role is suited to a data and analytics professional with strong quantitative skills, experience creating dashboards and the confidence to explain findings to technical and non-technical stakeholders.
The Role
You will support the measurement, analysis and reporting of product and service performance, developing metrics across the customer and learner journey. This includes acquisition, engagement, retention, satisfaction, operational performance and revenue.
You will also develop reporting tools that allow teams to monitor performance independently and combine quantitative and qualitative evidence to explain customer needs, product results and improvement opportunities.
Key Responsibilities
* Design and maintain performance measurement frameworks aligned with product strategy, organisational goals and user needs
* Define and track KPIs across acquisition, engagement, retention, satisfaction, service performance and revenue
* Collect, combine and analyse data from multiple sources to identify trends, risks and opportunities
* Develop evidence-based recommendations to improve products, customer journeys and operational performance
* Create accessible dashboards, reports and visualisations that support self-service and real-time monitoring
* Produce clear performance updates, presentations and recommendations for senior stakeholders
* Analyse Google Analytics 4 data to assess digital journeys, engagement and conversion
* Combine quantitative data with user research and qualitative insight to build a complete view of customer needs
* Work with product managers, marketing and operations teams to define success measures and evaluate changes
* Ensure data used for reporting is accurate, reliable, documented and compliant with privacy and governance requirements
* Promote data-led decision-making and share analytical knowledge and good practice across teams
* Evaluate products and services against agreed strategic goals, success measures and user outcomes
* Support teams in understanding the impact of product changes, marketing activity and operational decisions
* Lead data reviews covering customer behaviour, campaign performance, service changes and new product features
* Identify and resolve data quality issues and maintain clear documentation for metrics, sources and reporting methods
Essential Experience
* Experience in performance analysis, data analytics or product analytics, including digital products or services
* Strong quantitative analysis, problem-solving and data interpretation skills
* Proficiency in SQL, Excel and analytics platforms
* Experience defining KPIs and developing product or service performance metrics
* Strong dashboard development and data visualisation experience
* Experience using Google Analytics 4
* Ability to combine multiple data sources and translate findings into actionable recommendations
* Experience producing reports and presentations for senior stakeholders
* Understanding of data quality, privacy, security and governance principles
* Strong stakeholder management, written communication and presentation skills
* Fluency in English
Desirable Experience
* Experience analysing customer acquisition, engagement, retention or commercial performance
* Experience with Power BI, Tableau or Looker
* Knowledge of cloud platforms such as Azure, AWS or Google Cloud Platform
* Experience in education technology, digital learning, subscription services or a global organisation
* Understanding of Agile delivery and digital product development
* Relevant degree, professional experience or certification in analytics, data, business intelligence or cloud technology
* Ability to investigate complex performance questions and explain what the data means, why it matters and what action should follow
* Experience collaborating with product managers, user researchers, marketing teams and operational colleagues
Important Information
* Applicants must be a UK resident
* Applicants must have the unrestricted right to work in the UK
* No visa sponsorship is available for this role
* This position is offered on a hybrid basis, with no fully remote option
* A regular physical presence in the office is required for the success of the role
* The exact hybrid working pattern may vary depending on the selected office location
* Salt contact: Robert Sprigens -
The full job description will be discussed during a telephone call if the candidate is interested and considered suitable for the role.
*Rates depend on experience and client requirements