End User Support Engineer - Google Workspace

Leading Public Sector Consultancy | Central London

We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience.

Salary: £45,000-£50,000 + bonus + benefits Clearance: SC cleared (or willing to undergo clearance)Location: Central London (Onsite Tues-Thurs, Remote Mon & Fri)Hours: 08:30-17:30

• Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar).

• Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%).

• Manage users, groups, policies, and security via Google Admin Console.

• Support onboarding/offboarding, training, and user best practices.

• Log, track, and resolve incidents using ITSM tools, escalating where required.

• Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM.

• Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives).

• Maintain documentation, KB articles, and operational processes.

• Support SSO, identity management, and cloud-based platforms (PaaS/IaaS).

• Proven experience supporting Google Workspace in a corporate environment.

• Strong knowledge of Google Admin Console, security, and user management.

• Google Workspace Administrator (Associate) - preferred/required.

• Experience with Slack (Salesforce Certified) and Airtable administration.

• Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).

• Strong customer service, communication, and problem-solving skills.

• Scripting experience (Google Apps Script, PowerShell, or Python).

• Microsoft 365 administration experience.

*Rates depend on experience and client requirements