Endpoint Support Engineer - NHS
Endpoint Support Engineer - NHS
Location: Norwich - Hybrid Working, covering Norfolk and Suffolk
Contract: Initially 3-6 months
Day Rate: £180 per day
IR35: Inside IR35
Hours: 37.5 hours per week, Monday-Friday
Start: ASAP
We are recruiting for an experienced Endpoint Support Engineer to join the Digital Services function of a large NHS community healthcare organisation.
The role will provide second-line technical support to clinical and corporate users, resolving incidents remotely and in person while supporting the deployment, maintenance and improvement of endpoint hardware and software.
Key Responsibilities
·Provide second-line technical support across desktop hardware, software and peripherals.
·Troubleshoot and resolve incidents relating to desktops, laptops, applications and associated equipment.
·Build, install, configure, upgrade and maintain IT equipment and software.
·Manage incidents and service requests within the IT service management system.
·Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling.
·Carry out site visits across Norfolk and Suffolk for hardware rollouts, moves, changes and technical support.
·Maintain accurate endpoint asset and support documentation.
Essential Experience
·Strong experience providing second-line desktop or endpoint support.
·Working knowledge of Active Directory, Windows 11 and Microsoft 365.
·Experience troubleshooting desktop and laptop hardware, software and peripherals.
·Knowledge of Citrix, endpoint security and asset management solutions.
·Strong customer service, communication and problem-solving skills.
·ITIL Foundation knowledge or equivalent service management experience.
·Full valid UK driving licence and access to a vehicle.
Important Information
·Applicants must be UK residents
·No visa sponsorship is available for this role
·This role is hybrid, with no fully remote option
·Salt contact: Robert Sprigens,
*Rates depend on experience and client requirements