IT Support Engineer

IT Support Engineer

Location: Basingstoke

Salary: £26,000 + 4% pension

I'm working with a client in Basingstoke who is looking to add an IT Support Engineer to their team. This role will suit someone who enjoys hands-on IT support, working directly with users, and keeping systems and equipment running smoothly.

The role will involve:

• Providing user support via the service desk, both remotely and in person
• Issuing, repairing, and tracking IT equipment for starters and leavers
• Maintaining and updating Active Directory and M365
• Monitoring backups and escalating issues when needed
• Troubleshooting hardware and software problems (laptops, PCs, printers, scanners, switches, browsers)
• Liaising with third-party suppliers for equipment repairs and support

What they're looking for:

• Experience in IT support with strong troubleshooting skills
• Ability to communicate clearly with both technical and non-technical users
• Good knowledge of Active Directory, software deployment, and PC hardware
• Organised and proactive, with a calm approach under pressure
• A customer-focused mindset with a positive, can-do attitude

What's on offer:

• £26,000 salary
• 4% pension
• Based on-site in Basingstoke, with some travel when required
• A supportive environment with opportunities for personal development

If you're looking for a role where you'll be the go-to person for IT support, systems, and equipment, send your most updated CV to

*Rates depend on experience and client requirements