IT Support Engineer L1 and L2 - Google Workspace & M365

IT Support Engineer (Level 1-2) - Google Workspace & Microsoft 365

Public Sector Consultancy | Warwickshire

We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools.

Salary: £25,000-£30,000 + bonus + benefits Clearance: SC cleared (or willing to undergo clearance)Location: Warwickshire office (Tues-Thurs), WFH Mon & Fri Hours: Shift-based cover between 07:00-21:00

  • Early: 07:00-15:00

  • Late: 13:00-21:00

Key Responsibilities

  • Provide Level 1-2 end user support across Google Workspace and Microsoft 365.

  • Troubleshoot issues relating to user accounts, permissions, email, and applications.

  • Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).

  • Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.

  • Deliver onboarding/offboarding and guide users on best practices.

  • Log, manage, and resolve incidents using ITSM tools, escalating where required.

  • Support MDM, SSO, and identity management solutions.

  • Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives).

  • Maintain clear documentation and contribute to knowledge base articles.

Required Skills & Experience

  • Experience supporting Google Workspace and Microsoft 365 in a corporate environment.

  • Strong understanding of admin portals, user management, and security settings.

  • Comfortable supporting both Mac and PC users.

  • Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).

  • Experience with Slack/Salesforce and Airtable administration.

  • Basic scripting experience (Google Apps Script, PowerShell, or Python).

  • Strong communication, customer service, and problem-solving skills.

Key Attributes

  • Customer-focused with a proactive mindset.

  • Able to work independently and as part of a team.

  • Well organised with strong attention to detail.

*Rates depend on experience and client requirements

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Job Details

Company
Salt Search
Location
Stratford-upon-Avon, Warwickshire, England, United Kingdom
Hybrid / Remote Options
Employment Type
Full-Time
Salary
£25,000 - £30,000 per annum
Posted