NHS Band 7 Service Designer

This is a unique opportunity to contribute to the discovery phase of an Integrated Care Record, a major national initiative shaping the future of health and social care

The programme focuses on exploring and documenting the best approach to co-designing a shared digital care record that enables seamless access to patient and citizen information across care settings.

We are seeking an experienced Senior Service Designer to play a pivotal role in this formative stage.

Key Responsibilities

Management, Leadership & Training

• Act as an expert and advocate for service design best practice.
• Coach, mentor, and support teams; promote continuous learning.
• Facilitate collaboration, resolve team issues, and foster a positive working environment.
• Advise and coordinate staff, delivering training where required.

Planning & Design

• Lead complex service design activities, introducing and embedding new ways of working.
• Design services and components that meet organisational objectives and user needs.
• Prioritise user stories, assess design options, and manage associated risks.
• Apply Agile methods and tools effectively within multi-disciplinary teams.

Improvement & Monitoring

• Document work using standard tools, methods, and prototyping techniques.
• Contribute to user experience design and iterate design patterns.
• Challenge existing constraints, adapt processes, and champion user research.
• Ideate, test, and evaluate multiple solutions, aligning with best practice and policy.

Communications

• Communicate complex and sensitive information clearly and confidently.
• Manage stakeholder expectations, resolve conflicts, and maintain strong relationships.
• Facilitate collaboration and represent user needs throughout the organisation.
• Provide constructive feedback and champion a user-centred approach.

Digital & Information

• Recommend service design and prototyping tools; adapt to new technologies.
• Use prototyping techniques and basic HTML where required.

Finance & Assets

• Ensure safe use of equipment and deliver value for money.
• Support budgeting and financial planning activities.

Essential Skills & Experience

• Significant experience as a service designer, creating designs driven by robust user insights and organisational goals.
• Ability to interpret and apply evidence-based research in design decisions.
• Practical experience operating at a senior level across a broad range of service design activities.
• Evidence of continuous professional development.
• FEDIP Practitioner (or equivalent intermediate professional qualification).
• Certification such as CUA - Certified Usability Analyst, or equivalent specialist credentials.
• Experience meeting performance targets and supporting others through coaching and mentoring.
• Familiarity with graphical human/computer interfaces to support effective human-system communication.
• Awareness of relevant industry standards, practices, codes, and assessment approaches.
• Understanding of iterative design methods, ergonomics, and effective allocation of functions across human, machine, and organisational elements.
• Experience designing user experiences across diverse locations, contexts, and devices.
• Strong understanding of brand identity and organisational culture as it relates to service delivery.
• Strong teamwork and collaboration skills.
• Clear written and verbal communication skills, including producing reports and professional correspondence.
• Creative and innovative problem-solving abilities.
• Excellent attention to detail and commitment to high-quality outputs.
• Strong interpersonal skills, with the ability to build relationships across diverse teams and communities.
• Adaptability in tailoring approach and communication for different audiences

*Rates depend on experience and client requirements