Patient Pathway Business Analyst
We are seeking an experienced Business Analyst to support the implementation of a CRM-based patient/client portal, with a strong focus on the end-to-end patient pathway and integration with medical patient records.
Key Responsibilities
- Map the end-to-end patient pathway, from referral/enquiry through assessment, treatment, follow-up and discharge.
- Capture and document business, clinical and user requirements.
- Map as-is and to-be processes, identifying gaps and opportunities for improvement.
- Define requirements for the CRM and patient portal, including patient records, appointments, communications, documents, forms and pathway tracking.
- Work closely with clinical, operational, IT, CRM and data teams.
- Define data and integration requirements between the CRM, portal and existing medical record systems.
- Produce user stories, process maps and acceptance criteria.
- Support solution design, testing, UAT and implementation.
- Ensure requirements consider patient experience, data protection, information governance and security.
Experience Required
- Strong Business Analysis experience, ideally within healthcare or another regulated environment.
- Experience implementing CRM, client/patient portals or workflow systems.
- Strong process mapping, requirements gathering and stakeholder management skills.
- Experience with system integrations and data flows.
- Experience supporting testing and UAT.
- Healthcare systems, EPR/EMR/PAS or patient pathway experience would be highly desirable.
Key Objective
To ensure the new CRM and patient portal provides a clear, joined-up view of the patient journey, enabling staff and patients to understand where the patient is in their pathway, what has happened, and what needs to happen next.
*Rates depend on experience and client requirements