Analytics Manager

Analytics Manager

Permanent | Up to £85,000 | (3 days/week in office) hour commute from London Waterloo

The role

A leading UK retailer is hiring a Customer Analytics Manager to join their Customer & Data team. You'll deliver analysis and insights that shape strategy, improve customer experience, and drive revenue across the business.

What you'll do

• Lead analysis across customer understanding, Loyalty, and marketing performance
• Manage the team's backlog and priorities
• Run complex analysis, and turn findings into clear recommendations
• Coach and develop a team of analysts
• Translate messy business questions into structured analytical approaches
• Make sure analysis drives action, not just outputs
• Work with Tech, Data Science and wider teams on shared frameworks and governance
• Support growth across Digital, Marketplace, Services and Retail Media

What we need

• Strong analytical background, complex SQL plus Python
• Experience leading analytical teams
• Experience with cloud platforms (Databricks, Snowflake, BigQuery or similar)
• Loyalty and customer analytics experience
• Solid grasp of stats (hypothesis testing, confidence intervals, p-values)
• Familiar with Jira/Confluence
• Commercially-minded, curious, and a strong storyteller with data