Customer Relationship Management Manager

🚨 CRM Manager (Contract) 🚨

I'm currently recruiting for an experienced CRM Manager to join a fast-paced retail business on an initial 3-month contract.

This is a hands-on role where you'll take ownership of the end-to-end delivery of high-volume CRM broadcast campaigns, managing segmentation, stakeholder approvals, campaign execution, QA processes, and driving operational improvements across the CRM function.

You'll also play a key role in coaching a team of CRM builders, implementing best practices, creating documentation, improving campaign efficiency, and introducing structured reporting and quality assurance processes.

✅ Strong hands-on Ometria/BRAZE experience required

✅ Experience delivering high-volume CRM campaigns

✅ Confident managing stakeholders and campaign sign-off processes

✅ Ability to drive process improvements and operational excellence

✅ Previous retail or eCommerce experience highly desirable

📍 West London (3 days in office, 2 days from home)

💰 £250+ per day

📅 Initial 3-month contract

📄 Inside IR35

⚡ ASAP start

If you're an experienced CRM professional with strong Ometria expertise and are available for a new contract opportunity, I'd love to hear from you.

📩 Please get in touch directly or send me a message for further details.