Customer Relationship Management Manager
Job Description
CRM Manager (Contract)
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I'm currently recruiting for an experienced CRM Manager to join a fast-paced retail business on an initial 3-month contract.
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This is a hands-on role where you'll take ownership of the end-to-end delivery of high-volume CRM broadcast campaigns, managing segmentation, stakeholder approvals, campaign execution, QA processes, and driving operational improvements across the CRM function.
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You'll also play a key role in coaching a team of CRM builders, implementing best practices, creating documentation, improving campaign efficiency, and introducing structured reporting and quality assurance processes.
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Strong hands-on Ometria/BRAZE experience required
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Experience delivering high-volume CRM campaigns
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Confident managing stakeholders and campaign sign-off processes
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Ability to drive process improvements and operational excellence
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Previous retail or eCommerce experience highly desirable
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West London (3 days in office, 2 days from home)
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£250+ per day
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Initial 3-month contract
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Inside IR35
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ASAP start
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If you're an experienced CRM professional with strong Ometria expertise and are available for a new contract opportunity, I'd love to hear from you.
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Please get in touch directly or send me a message for further details.