Freelance Service Designer (SW London / Surrey)

I am currently partnering with a forward-thinking organisation operating within the EV and mobility space, who are seeking an experienced Senior Service Designer to support a significant programme of work across their evolving EV ecosystem and service offering.

This engagement will focus on shaping and improving end-to-end service experiences across the UK and European markets, with particular emphasis on complex, high-impact areas such as pricing, payments, and transactional services. The successful consultant will play a key role in bringing structure, clarity, and a deeply user-centred mindset to services that operate across multiple channels and touchpoints.

This is a pure Service Design role, suited to someone who is highly confident working at a strategic and systemic level, translating complexity into clear, actionable service artefacts that can be aligned across product, technology, and business teams.

Key Responsibilities & Experience Required:

• Proven experience mapping current (‘as-is’) and future-state service journeys for complex, multi-channel services.
• High level of proficiency in producing service blueprints, journey maps, ecosystem maps, and supporting service design documentation.
• Strong ability to frame ambiguous problem spaces and drive alignment around user needs, operational constraints, and business objectives.
• Experience within the EV, mobility, or adjacent regulated/service-heavy industries is advantageous, though not essential.
• This role does not involve UI or interaction design; applicants should be specialists in Service Design rather than UX design.

Engagement Details:

• 📍 Location: Surrey (3 days per week on-site)
• 📅 Contract: Initial 6-month engagement, starting within the next 4 weeks
• 💷 Rate: £500–£520 per day (Inside IR35)