IT Service Desk Analyst - NHS

IT Service Desk Analyst - NHS

Location: Norwich - Hybrid Working

Contract: Initially 3-6 months

Day Rate: £110 per day

IR35: Inside IR35

Hours: 37.5 hours per week, Monday-Friday

Shifts: Between 08:00-18:00

Start: ASAP

We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation.

The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries.

Key Responsibilities

Provide first-line technical support for hardware, software, application and network incidents.

Log, classify, prioritise and manage incidents and service requests.

Troubleshoot issues remotely and provide first-time fixes wherever possible.

Install and configure desktop software.

Administer user accounts and system access in line with security policies.

Escalate unresolved incidents to appropriate specialist support teams.

Provide clear technical advice and guidance to users with varying levels of IT knowledge.

Maintain accurate service desk records and documentation.

Essential Experience

Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.

Working knowledge of Microsoft 365 and Windows 10/11.

Experience handling and troubleshooting IT incidents and service requests.

Strong customer service and telephone support skills.

Good technical problem-solving and analytical skills.

Excellent written and verbal communication skills.

ITIL Service Management knowledge or equivalent experience is advantageous.

Important Information

Applicants must be UK residents

No visa sponsorship is available for this role

This role is hybrid, with no fully remote option

Salt contact: Robert Sprigens, (see below)

*Rates depend on experience and client requirements