Lead Dynamics 365 Developer and Support

Job Title: Dynamics 365 Developer & Support Engineer (Lead)

Location: Hybrid - London (2 to 3 days on site)
Salary: £87,000 per annum + benefits
Contract Type: Permanent

We're recruiting a Dynamics 365 Developer & Support Engineer (Lead) to take ownership of the design, development, and support of Microsoft Dynamics 365 and Power Platform solutions.

This is a senior, hands-on role blending development leadership with day-to-day technical support. You'll shape solution design, drive integrations, and ensure robust, secure, and high-performing systems across a complex Microsoft ecosystem.

Development

• Design, develop, and enhance Dynamics 365 CE applications aligned with best practice.

• Build and configure workflows, plugins, automations, and integrations across Power Platform (Power Apps, Power Automate, Dataverse, Power BI).

• Integrate Dynamics 365 with Azure Logic Apps, API Management, and other enterprise services.

• Implement and manage CI/CD pipelines and GIT version control.

• Collaborate closely with Product Managers and business users in an Agile SCRUM environment.

• Ensure quality assurance and compliance with OWASP Top 10 and security standards.

Support

• Provide 2nd and 3rd line support across Dynamics CRM applications.

• Manage incidents, service requests, and changes following ITIL processes.

• Monitor CRM performance and proactively resolve operational issues

Essential

• Proven technical expertise in Dynamics 365 CE configuration and customisation.

• Hands-on with Power Platform including Power Apps, Power Automate, Power BI, and Dataverse.

• Strong integration skills with Azure Logic Apps, REST/SOAP APIs, and KingswaySoft.

• Experience with CI/CD, DevOps, and GIT version control.

• Proficient in SQL, SSIS, and Azure Data Factory (ADF).

• Working knowledge of Agile/SCRUM and OWASP principles.

• Excellent stakeholder management, communication, and problem-solving skills.

Desirable

• Exposure to Copilot and AI-driven tools.

• ITIL certification or experience working in ITIL environments.

• Performance tuning and data migration expertise.

*Rates depend on experience and client requirements