Program Manager

Programme Manager – Revenues Transformation (Civica Open Revenues)

Rate: £600 per day Inside IR35

Location: Hybrid Working, minimum 2 days per week in the office

Contract: Initial 6 months

About the Role

We are seeking an experienced Programme Manager to lead the system and technology elements of a major Revenues & Transactional Services Transformation Programme.

This role requires proven experience implementing Civica Open Revenues and delivering large scale transformation programmes within a local authority environment. You will be responsible for delivering multiple workstreams focused on automation, digitisation, customer self service, service redesign and income collection improvements.

Working closely with Digital Services, Revenues & Benefits teams, suppliers and senior stakeholders, you will ensure successful programme delivery while driving efficiencies, service improvements and significant financial savings.

Key Responsibilities

Programme Leadership

• Lead the delivery of system related transformation initiatives across Revenues & Transactional Services.
• Develop programme roadmaps, project plans and delivery schedules.
• Manage multiple workstreams and interdependencies across the programme.
• Ensure projects are delivered on time, within budget and to agreed quality standards.
• Drive accountability across internal teams and third party suppliers.

Civica Open Revenues Delivery

Lead the implementation and rollout of:

• Civica Workflow
• Civica Automation
• Civica Portal
• Civica Collect

Drive automation and digitisation initiatives that improve customer experience, increase efficiency and support service redesign objectives.

Stakeholder & Supplier Management

• Build strong working relationships across Digital Services and operational teams.
• Work effectively with senior stakeholders and programme boards.
• Hold suppliers accountable for delivery against agreed objectives.
• Manage communications and reporting across all levels of the organisation.

Financial & Benefits Management

• Manage programme budgets and resource allocation.
• Track delivery against savings and benefits realisation targets.
• Monitor performance and ensure value for money is achieved.
• Support business case development and investment decisions.

Innovation & Continuous Improvement

• Identify opportunities to improve processes through automation and technology.
• Explore opportunities to utilise AI and emerging technologies to enhance service delivery.
• Drive a culture of continuous improvement and innovation.

Essential Experience

• Proven experience implementing Civica Open Revenues.
• Strong programme or project management experience within local government.
• Experience delivering transformation programmes within Revenues and Benefits services.
• Experience implementing Civica Workflow, Civica Automation, Civica Portal and/or Civica Collect.
• Strong supplier and stakeholder management experience.
• Experience delivering automation and digitisation programmes.
• Strong governance, risk and issue management skills.
• Experience managing complex programmes with multiple dependencies.
• Excellent communication and relationship management skills.

Desirable Experience

• Knowledge of Revenues, Benefits, Collection and Enforcement services.
• Experience delivering savings and benefits realisation programmes.
• Experience introducing AI or intelligent automation solutions.
• PRINCE2, MSP or equivalent project or programme management qualification.

What's on Offer

• £600 per day Inside IR35
• Hybrid working arrangement
• Minimum 2 days per week onsite
• Initial 6 month contract
• Opportunity to lead a high profile transformation programme delivering significant operational and financial benefits.